Job Description
Are you seeking a dynamic career opportunity with flexible scheduling? Apex Customer Solutions is currently hosting a special Hiring Event for Night Shift Call Center Representatives in Columbus, OH.
We are looking for motivated individuals to join our elite team and deliver world-class customer support. Whether you are an experienced professional or looking to start your journey in the industry, we provide the training and tools you need to succeed.
Why Join Us?
- Competitive Pay: Earn $18.00 - $22.00 per hour.
- Shift Benefits: Receive a premium shift differential for working night hours.
- Growth: Clear pathways for promotion and professional development.
- Benefits: Comprehensive medical, dental, and vision insurance available after 90 days.
Don't miss this chance to advance your career in a supportive environment. Apply in person during our Hiring Event today!
Responsibilities
- Answer incoming customer inquiries via phone and email with a professional and empathetic tone.
- Resolve complex customer issues and complaints efficiently while adhering to company scripts and policies.
- Process orders, returns, and account updates accurately and promptly.
- Maintain detailed records of all customer interactions in the CRM system.
- Identify opportunities to upsell products and services to enhance customer value.
- Stay updated on product knowledge to provide accurate information to customers.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in a call center, customer service, or retail environment is preferred but not required.
- Must be available to work rotating night shifts (e.g., 6:00 PM - 2:00 AM or 10:00 PM - 6:00 AM).
- Strong computer literacy and typing skills (35+ WPM).
- Excellent verbal communication and active listening skills.
- Ability to remain calm and professional under pressure.