Job Description
We are seeking dedicated professionals to join our growing team in Fresno, CA. If you are looking for night shift jobs in Fresno, CA with an immediate start, this is the perfect opportunity for you. As a leading contact center in the region, we offer a dynamic work environment, competitive pay, and opportunities for advancement across our locations in California and Illinois.
Why Join Us?
- Immediate start available for qualified candidates.
- Competitive hourly wage ($18 - $22/hr) plus performance bonuses.
- Comprehensive training provided for night shift operations.
- Health, dental, and vision insurance for full-time employees.
- Reliable transportation required for night shift schedules.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on retention and satisfaction.
- Resolve customer inquiries, complaints, and issues efficiently and professionally using established scripts.
- Document all customer interactions and account details accurately in the CRM system.
- Assist customers with product information, billing questions, and service troubleshooting.
- Collaborate with the support team to escalate complex issues requiring specialized attention.
- Adhere to all call center policies, quality assurance standards, and compliance regulations.
- Maintain a professional and positive demeanor during night shift operations.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a call center or customer service role is preferred but not mandatory.
- Ability to work rotating night shifts, including weekends and holidays.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable internet connection and home office setup (if remote).
- Must be eligible to work in the United States.