Job Description
Join our dynamic team at Global Response Services for an exclusive hiring event targeting night shift call center professionals in Phoenix, AZ! We're seeking motivated individuals to deliver exceptional customer service while enjoying competitive pay, comprehensive benefits, and a supportive work environment. This is your opportunity to launch or advance your career in customer service with a leading industry provider.
Our 24/7 operations ensure round-the-clock support, making night shifts crucial for our clients' success. We value reliability, empathy, and problem-solving skills, offering clear career progression paths and performance-based incentives.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to ensure seamless service
- Adhere to compliance protocols and security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Excellent verbal/written communication skills
- Ability to type 35+ WPM with high accuracy
- Strong problem-solving and multitasking abilities
- Comfortable working night shifts (10 PM - 6 AM)
- Proficient with Windows OS and CRM software
- Must pass background/drug screening