Job Description
Join our elite night shift team at CustomerFirst Solutions! We're hosting an exclusive hiring event for motivated Call Center Representatives in San Francisco. As a key member of our 24/7 support hub, you'll deliver exceptional service to Fortune 500 clients while enjoying competitive pay, comprehensive benefits, and career growth opportunities. This role offers stability in a dynamic environment with performance-based incentives and flexible scheduling options.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM tools and knowledge bases
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in Salesforce
- Collaborate with team leads for escalation support
- Participate in ongoing training programs
- Maintain strict compliance with data security protocols
Qualifications
- 1+ years call center or customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (Salesforce preferred)
- Excellent communication and problem-solving abilities
- Ability to work independently in a fast-paced environment
- Flexible schedule including weekends/holidays
- High school diploma or equivalent
- Positive attitude with resilience under pressure