Job Description
Join our dynamic team at CustomerConnect Solutions for an exclusive hiring event targeting night shift call center positions in Colorado Springs! We're seeking dedicated professionals to deliver exceptional customer service while enjoying premium benefits and career growth opportunities.
Why work with us?
- Competitive hourly wages starting at $18.00
- Comprehensive health benefits package
- Paid training and development programs
- Flexible scheduling options
- Performance-based quarterly bonuses
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (e.g., CSAT, AHT)
- Collaborate with team leads to improve service quality
- Adhere to compliance protocols and security standards
- Participate in ongoing skills enhancement training
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with Microsoft Office
- Flexibility to work rotating weekend shifts
- Background check and drug screening required
- Spanish bilingualism a strong plus