Job Description
Are you looking for a stable career with a dynamic team? Apex Support Solutions is hosting a Hiring Event for dedicated Night Shift Call Center Representatives in San Francisco, CA.
Join an elite customer service team where your voice matters. We are looking for individuals who are detail-oriented, patient, and ready to provide top-tier support to our clients. Whether you are an experienced professional or a motivated newcomer, we provide the training and tools you need to excel.
What We Offer:
- Competitive hourly pay ($18 - $22/hr)
- Health, dental, and vision insurance
- Paid training and career advancement opportunities
- Modern, fully equipped office environment
Responsibilities
- Handle a high volume of inbound and outbound customer calls during the night shift (typically 10 PM - 6 AM).
- Resolve customer inquiries regarding billing, account status, and service issues efficiently.
- Document all interactions and transactions accurately in the CRM database.
- Adhere to all call scripts, policies, and quality assurance standards.
- Identify and escalate complex issues to the appropriate management tier.
- Maintain a professional and positive demeanor, even under pressure.
- Collaborate with the team to meet daily and nightly KPI targets.
Qualifications
- High School Diploma or GED equivalent.
- Previous experience in a call center, hospitality, or customer service environment is a plus but not required.
- Excellent verbal communication and active listening skills.
- Ability to work rotating night shifts, including weekends and holidays.
- Proficiency with computers and standard office software.
- Strong problem-solving abilities and a customer-first mindset.