Job Description
Join our award-winning customer service team as a Weekend Shift Representative! We're seeking dedicated professionals to deliver exceptional support to our diverse client base during high-traffic weekends. This role offers competitive pay, flexible scheduling, and rapid advancement opportunities. As a key touchpoint for our brand, you'll resolve inquiries with empathy and efficiency while contributing to our 98% customer satisfaction rate. Perfect for students, parents, or professionals seeking weekend work-life balance in the heart of NYC.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with precise detail
- Collaborate with support teams to resolve complex issues
- Meet/exceed quality metrics (CSAT, AHT, FCR)
- Participate in weekend hiring events and onboarding initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to work independently in fast-paced environments
- Weekend availability (Saturday/Sunday 8AM-8PM)
- Basic knowledge of Microsoft Office Suite