Job Description
Join Nashville's premier customer service team! NexGen Communications is seeking motivated individuals for immediate night shift call center roles. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. Perfect for night owls seeking career growth without the morning commute.
What We Offer:
- Competitive hourly rates with performance bonuses
- Full benefits package including health/dental/vision
- Tuition reimbursement and career advancement paths
- Modern downtown Nashville facility with free parking
- Team-based culture with recognition programs
Responsibilities
- Handle 80+ daily inbound/outbound calls with professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions and update customer records accurately
- Meet/exceed KPIs: First Call Resolution, CSAT, and AHT targets
- Collaborate with supervisors to escalate complex issues
- Participate in weekly training for product/process updates
- Maintain strict compliance with HIPAA/FCC regulations
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Windows OS and CRM software
- Ability to type 35+ WPM with high accuracy
- Flexible schedule availability (11 PM - 7 AM shifts)
- Pass background check and pre-employment drug screen
- Strong problem-solving and conflict resolution abilities