Job Description
Join our award-winning team as a Night Shift Call Center Representative in Columbus! We're seeking dynamic individuals ready to deliver exceptional customer service during evening hours. Immediate start positions available with competitive pay and comprehensive training. Enjoy a supportive environment with performance-based bonuses and growth opportunities.
What We Offer:
- Significantly higher night shift premiums ($18-$24/hr)
- Comprehensive health benefits after 60 days
- 401(k) with company matching
- Paid training and certification programs
- Modern downtown Columbus facility with amenities
Responsibilities
- Handle 50+ inbound/outbound customer calls per shift
- Resolve billing, technical, and service inquiries
- Document interactions in CRM systems with 98% accuracy
- Meet/exceed KPIs (AHT, CSAT, FCR)
- Collaborate with escalation teams for complex issues
- Participate in monthly performance reviews
- Maintain strict compliance with data security protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Exceptional verbal communication skills
- Ability to type 35+ WPM with 95% accuracy
- Proficiency with Windows OS and CRM software
- Flexible availability (10 PM - 6 AM schedule)
- Pass background check and drug screening
- Spanish fluency a significant plus