Job Description
Join our dynamic team at NexGen Solutions as a part-time Call Center Agent in Nashville! We're seeking motivated individuals to provide exceptional customer service and drive satisfaction. This immediate-start opportunity offers flexible hours and competitive pay in a supportive environment.
Perfect for students, career changers, or those seeking supplemental income, you'll handle inbound/outbound calls, resolve inquiries, and contribute to our mission of delivering outstanding client experiences. Training provided!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to escalate complex issues and share best practices
- Adhere to all compliance protocols and company policies during interactions
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service/call center experience preferred
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience in handling high-stress customer scenarios
- Flexibility to work evenings/weekends based on business needs
- Basic typing proficiency (25+ WPM)