Job Description
Are you looking for a rewarding career with a flexible schedule? Apex Support Solutions is currently hiring for immediate start positions in our El Paso, TX facility.
We are seeking highly motivated individuals to join our elite Night Shift Customer Service team. If you possess a calm demeanor, strong communication skills, and a passion for helping others, we want to hear from you. We offer a competitive compensation package and a dynamic work environment.
Key Highlights of This Role:
- Immediate Start: Onboarding begins within 48 hours of selection.
- Night Shift Options: Flexible shifts available between 2:00 PM - 10:30 PM or 10:00 PM - 6:30 AM.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience and shift differential.
- Benefits: Full medical, dental, and vision insurance after 90 days; 401(k) matching; paid time off.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries, troubleshoot technical issues, and provide accurate information.
- Document all customer interactions, account details, and resolutions in the CRM database.
- Identify and escalate complex issues to team leads or specialized departments.
- Adhere to all call scripts, quality assurance standards, and company policies.
- Maintain a positive and professional demeanor during high-pressure situations.
- Collaborate with cross-functional teams to improve service delivery.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center, retail, or customer service environment is preferred but not mandatory.
- Must be legally authorized to work in the United States.
- Ability to work rotating night shifts, including weekends and holidays.
- Strong verbal communication skills and active listening abilities.
- Basic computer literacy and typing speed of 35+ WPM.
- Reliable transportation and a stable work history.