Job Description
Join Baltimore Connect Solutions and kickstart your career in customer service! We're seeking dedicated Night Shift Call Center Representatives to join our dynamic team immediately. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. As a key member of our 24/7 operations, you'll deliver exceptional service while building valuable skills for your future.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service/call center experience
- Strong communication and problem-solving skills
- Ability to work independently during night shifts (10 PM - 6 AM)
- Basic computer proficiency (typing 35+ WPM)
- Positive attitude under pressure