Job Description
Join our award-winning customer service team and launch your career with one of Nashville's fastest-growing call centers! We're seeking motivated Night Shift Call Center Representatives to deliver exceptional customer experiences while working flexible overnight hours. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth.
Why Choose Us?
- Weekly pay with direct deposit
- Health, dental, and vision insurance options
- Tuition reimbursement program
- Clear career advancement path
- Free parking and 24/7 access to fitness center
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Excellent communication and problem-solving abilities
- Ability to work independently in a fast-paced environment
- Comfortable with overnight shifts (11 PM - 7 AM)
- Basic computer proficiency with Windows OS
- Pass background check and drug screening