Job Description
Join our elite night shift team at ConnectSolutions and transform your career with paid training in Philadelphia! We're seeking motivated individuals to deliver exceptional customer service during our overnight hours (10 PM - 6 AM). Enjoy competitive pay, comprehensive benefits, and a dynamic work environment designed for growth.
Why ConnectSolutions?
- Paid Training Program: Master call center skills with our 4-week paid training curriculum
- Competitive Compensation: $18-22/hour + performance incentives
- Career Advancement: Clear paths to senior roles and team leadership
- Modern Facilities: Ergonomic workstations in downtown Philadelphia
- Comprehensive Benefits: Health insurance, 401(k) matching, and paid time off
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Meet/exceed performance metrics (call quality, resolution time, CSAT scores)
- Collaborate with cross-functional teams to resolve complex issues
- Participate in continuous improvement initiatives
- Maintain strict confidentiality of customer information
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (call center background a plus)
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with strong computer proficiency
- Comfortable working flexible schedules including nights/weekends
- Problem-solving mindset with ability to remain calm under pressure
- Valid Pennsylvania driver's license (if required for occasional site visits)