Job Description
Join Our Elite Night Team in Philadelphia!
Are you a night owl ready to launch your career in customer service? Customer Connect Solutions is seeking dedicated Night Shift Call Center Representatives for our Philadelphia hub. We offer comprehensive paid training, competitive pay, and a supportive environment where your growth matters. Enjoy premium night shift differential pay while providing exceptional service to Fortune 500 clients. No experience needed – we'll invest in your success!
Why Join Us?
- Industry-leading paid training program ($500 value)
- Health/dental/vision benefits after 60 days
- 401(k) with company match
- Tuition reimbursement program
- Advancement opportunities to team lead/supervisor
Responsibilities
- Handle inbound/outbound calls for premium clients with empathy and professionalism
- Resolve customer inquiries regarding billing, technical support, and account management
- Meet/exceed performance metrics (call quality, resolution rate, CSAT)
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with night shift team to optimize service efficiency
- Participate in ongoing training to refine product knowledge and soft skills
- Escalate complex issues to senior specialists with clear documentation
Qualifications
- High school diploma or GED required (college preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with 95% accuracy
- Comfortable working independently during overnight hours (11 PM - 7 AM)
- Strong problem-solving abilities and emotional intelligence
- Reliable transportation for overnight shifts in Philadelphia area
- Must pass background check and drug screening