Job Description
Join GlobalConnect Solutions as a Night Shift Call Center Representative and kickstart your career with comprehensive paid training! We're seeking dedicated professionals to join our dynamic San Jose team, providing exceptional customer support during evening hours. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a supportive environment. No prior experience required – we provide all the training you need to succeed!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service disruptions
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve customer experience
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable working independently in a fast-paced setting
- Reliable transportation to our San Jose facility
- Flexibility to work 10-hour shifts (6:00 PM - 4:30 AM)
- Pass background check and drug screening