Job Description
Join our dynamic team at Apex Solutions Inc. as a Night Shift Call Center Representative in Portland, Ohio! We're seeking motivated individuals to provide exceptional customer service during evening hours. Enjoy comprehensive paid training, competitive pay, and a supportive work environment. This role offers immediate opportunities for growth and advancement within our company.
As a key member of our customer support team, you'll handle inbound/outbound calls, resolve inquiries efficiently, and maintain high customer satisfaction standards. We value strong communication skills and a positive attitude. Full benefits package included after 90 days.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Adhere to company policies and confidentiality guidelines
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (GED)
- Minimum 6 months customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Flexible schedule availability including weekends/holidays
- Typing speed of 35+ WPM with high accuracy
- Positive attitude under pressure and problem-solving mindset
- Must pass background check and drug screening