Job Description
Join our award-winning team as a Night Shift Call Center Representative and transform customer experiences from the comfort of your home! CustomerFirst Solutions is seeking empathetic professionals to deliver exceptional service during peak evening hours. Enjoy competitive pay, flexible remote work, and comprehensive training while supporting diverse industries across San Antonio, TX and Florida.
Why You'll Thrive Here:
- Industry-leading compensation with night shift differential
- 100% remote setup with company-provided equipment
- Career advancement pathways into specialist/supervisor roles
- Health benefits, PTO, and retirement savings options
Your Impact: Resolve 50+ customer daily inquiries with precision while maintaining 95%+ satisfaction scores. Become the voice that builds lasting client relationships!
Responsibilities
- Handle high-volume inbound/outbound calls for Fortune 500 clients
- Resolve billing, technical, and account-related inquiries
- Document interactions in Salesforce CRM with 99% accuracy
- Meet/exceed KPIs: AHT (180s), CSAT (4.8/5), FCR (85%)
- Collaborate with Tier 2 support for complex escalations
- Maintain HIPAA/GDPR compliance for sensitive data
- Participate in bi-weekly quality assurance reviews
Qualifications
- 1+ years call center or customer service experience
- Exceptional verbal/written communication skills
- Type 45 WPM with 10-key proficiency
- Quiet home office with reliable internet (>25 Mbps)
- Ability to work independently during overnight shifts (9 PM - 6 AM CT)
- Proficiency with Zendesk/MS Teams collaboration tools
- Flexibility for weekend/holiday coverage during peak seasons
- High school diploma; college degree preferred