Job Description
Join our award-winning customer service team as a Night Shift Call Center Representative! ConnectSolutions Inc. is seeking dedicated professionals to provide exceptional remote support from the comfort of your home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact. We offer paid training, career advancement opportunities, and a supportive virtual environment. Perfect for night owls seeking stability and growth in the thriving Milwaukee market!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service delivery
- Adhere to security protocols for sensitive customer data
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Proficiency with Windows OS and basic software