Job Description
Join ConnectCare Solutions as a Night Shift Call Center Representative and become part of our award-winning remote team! We're seeking dedicated professionals to deliver exceptional customer support from the comfort of their homes in San Antonio, TX. Enjoy flexible scheduling, competitive compensation, and comprehensive benefits while making a real difference in our clients' experiences. Our innovative virtual training program ensures you're fully equipped for success from day one.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT)
- Collaborate with team leads on process improvements
- Maintain strict confidentiality of customer data
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Ability to type 35+ WPM with accuracy
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Strong problem-solving and multitasking abilities
- Flexibility to work nights (10 PM - 6 AM CT)