Job Description
Join ConnectCare Solutions as a Night Shift Call Center Representative in San Antonio! We're seeking customer-focused professionals to deliver exceptional support during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. This on-site position offers stability and growth opportunities in a thriving industry. If you're a night owl with a passion for helping others, apply today!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- 6 months+ call center or customer service experience
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced environment
- Basic computer proficiency with MS Office suite
- Flexible schedule availability (11 PM - 7 AM)
- Bilingual (English/Spanish) preferred