Job Description
Join our immediate hiring event for Local Customer Service Representatives in Louisville, KY! Enjoy daily pay, competitive benefits, and a supportive team environment. We're seeking passionate professionals to deliver exceptional service to our community while advancing their careers with flexible scheduling and growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues, service disruptions, and product inquiries
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with technical teams to troubleshoot complex customer problems
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Support community outreach initiatives as part of local engagement programs
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local business context
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with clear articulation
- Ability to work flexible shifts including weekends and holidays
- Strong problem-solving abilities with calm demeanor under pressure
- Valid KY driver's license for occasional off-site client meetings
- Must pass background check and drug screening