Job Description
Join our award-winning call center team and deliver exceptional customer experiences from the comfort of your home! GlobalConnect Solutions is seeking dedicated Customer Service Representatives to support our growing client base in Denver and New York. Enjoy a fully remote work environment with flexible scheduling and comprehensive benefits. We provide paid training, career advancement opportunities, and a supportive culture focused on your success.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with strong computer literacy
- Reliable high-speed internet and quiet home office setup
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screening