Job Description
Join our award-winning call center team in San Antonio and launch your career with immediate start opportunities! We're seeking dedicated professionals to handle inbound/outbound customer interactions during our high-demand night shift (11 PM - 7 AM). Enjoy competitive pay, comprehensive benefits, and a supportive environment designed for career growth. Perfect for night owls seeking stable employment with advancement paths.
Responsibilities
- Handle high-volume inbound/outbound calls for Fortune 500 clients
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and proprietary software
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with team leads to improve service delivery
- Adhere to HIPAA/FCC compliance protocols
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication and conflict resolution abilities
- Ability to work flexible schedules including nights/holidays
- Pass background check and drug screening
- Bilingual (English/Spanish) candidates strongly preferred
- Experience with Salesforce or Zendesk a plus