Job Description
Join our dynamic team at San Diego Connect Solutions for exciting night shift call center opportunities! We're hosting a limited-time hiring event for motivated professionals seeking rewarding careers in customer service. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. As a key member of our 24/7 operations, you'll help clients resolve inquiries while advancing your career in San Diego's thriving business sector. Apply now to secure your spot at our exclusive hiring event!
Responsibilities
- Handle inbound/outbound customer calls with empathy and efficiency
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with strong attention to detail
- Comfortable working night shifts (10 PM - 6 AM)
- Proficient with Windows OS and basic software applications
- Positive attitude under pressure and problem-solving mindset