Job Description
Join our dynamic team at Innovate Solutions Group as a Customer Service Representative! We're hosting an exclusive hiring event in Tampa to find passionate individuals dedicated to delivering exceptional customer experiences. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment. Don't miss this opportunity to launch your career with a forward-thinking company!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to address complex issues
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Contribute to process improvements for enhanced service delivery
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in a high-volume environment
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Exceptional verbal/written communication and problem-solving skills
- Ability to work flexible hours including evenings/weekends as needed