Job Description
Join our award-winning customer service team in Jacksonville! We're seeking passionate individuals to deliver exceptional support experiences while launching your career with industry-leading training and growth opportunities. Enjoy a collaborative environment with flexible scheduling, competitive compensation, and comprehensive benefits package. Immediate openings available – start making a difference today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications using CRM systems
- Document interactions accurately in Salesforce and maintain case histories
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce/Zendesk)
- Exceptional communication and conflict resolution skills
- Type 40+ WPM with strong attention to detail
- Ability to work flexible shifts including evenings/weekends
- Passion for creating positive customer experiences