Job Description
Join Detroit's premier customer service team as a Night Shift Call Center Specialist! We're seeking dedicated professionals to provide exceptional support during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and a collaborative night-owl culture. If you thrive in fast-paced environments and want to make a difference, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve complex issues using CRM systems and troubleshooting protocols
- Document interactions and maintain accurate case records
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to enhance service delivery
- Adhere to compliance standards and data security protocols
- Participate in ongoing training for product knowledge updates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficient in multitasking and time management
- Comfortable working independently on night shifts
- Basic technical proficiency with CRM software
- Ability to pass background check and drug screening