Job Description
Join TechConnect Solutions as a Night Shift Chat Support Agent and become a vital part of our award-winning customer experience team! We're seeking dedicated professionals to provide exceptional remote chat support during overnight hours (11 PM - 7 AM PST). With comprehensive paid training and career advancement opportunities, this is your chance to thrive in a dynamic, tech-driven environment while supporting major global brands. Enjoy competitive pay, flexible scheduling, and a supportive remote-first culture where your growth matters.
Responsibilities
- Deliver real-time text-based customer support via chat for SaaS and e-commerce clients
- Resolve technical inquiries, billing issues, and product usage questions
- Maintain detailed case documentation in CRM systems
- Collaborate with escalation teams for complex issue resolution
- Meet monthly performance metrics for response time and satisfaction
- Participate in continuous training on new products and processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or chat support experience
- Exceptional written communication and typing skills (60+ WPM)
- Comfortable working overnight shifts (11 PM - 7 AM PST)
- Proficiency with CRM tools and multitasking in fast-paced environments
- Strong problem-solving abilities and empathy for customer needs
- Reliable home office setup with high-speed internet