Job Description
Join our dynamic customer support team as a Night Shift Chat Support Agent in Chicago! We're seeking tech-savvy communicators to deliver exceptional service through live chat channels. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. Work remotely while supporting Fortune 500 clients with cutting-edge solutions. Training provided – no prior chat experience required!
Responsibilities
- Respond to customer inquiries via live chat with 95% accuracy
- Resolve technical issues using knowledge base and troubleshooting tools
- Maintain detailed CRM records of all interactions
- Meet performance metrics for response time and resolution rates
- Collaborate with day-shift teams for seamless handoffs
- Participate in weekly training sessions for product updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 40 WPM typing speed with 98% accuracy
- Strong problem-solving and multitasking abilities
- Reliable internet connection and quiet home office
- Ability to work 11 PM - 7 AM CT schedule
- Basic knowledge of CRM systems (e.g., Zendesk, Salesforce)
- Immediate availability to start within 3 days