Job Description
Join our dynamic customer support team as a Night Shift Chat Support Specialist in Los Angeles! We're seeking tech-savvy communicators to deliver exceptional service during overnight hours. This is a fantastic opportunity to build your career in a fast-paced environment with immediate start and competitive compensation. Enjoy flexible scheduling, comprehensive training, and a supportive team culture focused on growth and excellence.
Responsibilities
- Provide real-time chat support to resolve customer inquiries, technical issues, and billing questions
- Maintain detailed documentation of interactions and resolution steps in CRM systems
- Collaborate with cross-functional teams to escalate complex issues effectively
- Monitor chat queues with quick response times to ensure high satisfaction scores
- Continuously update product knowledge to deliver accurate solutions
- Identify trends in customer feedback to improve service quality
- Adhere to company protocols while maintaining a friendly, professional tone
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer support experience via chat, email, or phone
- Exceptional written communication skills with perfect grammar
- Ability to multitask in a fast-paced digital environment
- Strong problem-solving and critical thinking abilities
- Proficiency with CRM software and chat platforms (Zendesk/Intercom)
- Available to work flexible night shifts (10 PM - 6 AM PST)
- Must pass background check and drug screening