Job Description
Join our dynamic team as a Night Shift Chat Support Specialist in Denver! We're seeking tech-savvy communicators to provide exceptional customer service via live chat while earning competitive wages with paid training. Enjoy flexible scheduling, remote work options, and career growth opportunities in a fast-paced environment. Perfect for night owls who thrive in digital spaces!
Responsibilities
- Deliver real-time chat support to resolve technical issues and customer inquiries
- Maintain detailed documentation of interactions using CRM systems
- Collaborate with Tier 2 support for complex troubleshooting escalations
- Monitor chat queues during overnight hours (10 PM - 6 AM MST)
- Contribute to knowledge base articles and process improvements
- Adhere to SLA metrics and quality assurance standards
- Participate in ongoing training for product updates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or technical support experience
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with chat platforms (Zendesk, Intercom, etc.)
- Ability to multitask in fast-paced digital environments
- Comfortable working independently during overnight hours
- Basic troubleshooting knowledge for software/hardware issues
- Reliable internet connection and quiet home workspace