Job Description
Join our exclusive hiring event for Night Shift Chat Support Specialists! We're seeking empathetic communicators to deliver exceptional customer experiences while our clients sleep. This hybrid role combines remote flexibility with occasional on-site collaboration in our Seattle hub. Enjoy competitive pay, comprehensive health benefits, and growth opportunities in a dynamic tech environment. Perfect for night owls seeking work-life balance with impact!
Responsibilities
- Resolve customer inquiries via real-time chat with 95%+ satisfaction rate
- Document cases accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with night shift teams across Seattle and Virginia locations
- Proactively identify process improvements for 24/7 support operations
- Handle escalations with professionalism and de-escalation techniques
- Complete monthly training on new products and compliance updates
Qualifications
- 1+ years experience in customer support or chat-based roles
- Exceptional written communication with 60+ WPM typing speed
- Ability to work independently during overnight shifts (10 PM - 6 AM PT)
- Proficiency with Zendesk, Salesforce, or similar support platforms
- High school diploma or equivalent; bachelor's preferred
- Must be located in Seattle, WA or Virginia metro areas
- Available for immediate start and onboarding event