Job Description
Join GlobalConnect Solutions as a Night Shift Chat Support Specialist and become the digital voice of our brand! We're seeking empathetic professionals to deliver exceptional customer experiences through live chat during overnight hours. This full-time role offers immediate start and competitive pay in Indianapolis. Enjoy a supportive remote work environment with cutting-edge tools and career growth opportunities.
Responsibilities
- Deliver real-time customer support via live chat across multiple platforms
- Resolve technical inquiries, billing issues, and product questions
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to SLAs for response time and resolution metrics
- Participate in ongoing training for product updates
- Identify trends to improve customer experience workflows
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years in customer support or chat-based roles
- Exceptional written communication skills (120+ WPM typing)
- Proficiency with Zendesk, Intercom, or similar platforms
- Comfortable troubleshooting technical issues remotely
- Ability to multitask across 3-5 chat conversations
- Reliable internet connection and quiet home office