Job Description
Join our dynamic team as a Night Shift Chat Support Specialist at TechConnect Solutions! We're hosting an exclusive hiring event for tech-savvy communicators to provide exceptional customer support through our digital channels. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in San Jose's thriving tech hub. As a 24/7 operation, your night shift hours (10 PM - 6 AM) ensure seamless global customer assistance while maintaining work-life balance through our structured scheduling.
Responsibilities
- Deliver real-time chat support to resolve technical inquiries and customer issues
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with cross-functional teams to escalate complex technical problems
- Monitor chat queues with average response time under 90 seconds
- Proactively identify process improvements for customer satisfaction
- Participate in weekly training sessions on new products and support techniques
- Contribute to knowledge base articles for self-service solutions
Qualifications
- Minimum 1 year experience in customer support or technical assistance
- Proficiency in typing 60+ WPM with exceptional written communication
- Strong problem-solving skills for troubleshooting software/hardware issues
- Ability to work independently during night shift hours
- Experience with Zendesk or similar support platforms
- High school diploma or equivalent; relevant certifications preferred
- Must pass background check and drug screening