Job Description
Join our exclusive hiring event for dynamic Night Shift Chat Support Specialists in San Jose! GlobalConnect Solutions is seeking empathetic tech-savvy professionals to deliver world-class customer service through our digital platforms. This role offers competitive compensation, comprehensive benefits, and growth opportunities in a fast-paced environment.
What We Offer:
- Industry-leading compensation with night shift premium
- Comprehensive health/dental/vision benefits
- Tuition reimbursement and career advancement paths
- Modern remote-friendly work culture
- Employee referral bonuses
Responsibilities
- Deliver real-time chat support for SaaS platform customers
- Resolve technical issues with empathy and precision
- Maintain detailed customer interaction records
- Collaborate with Tier 2 engineers for complex escalations
- Adhere to SLA metrics and quality standards
- Contribute to knowledge base improvements
- Participate in monthly training sessions
Qualifications
- Minimum 2 years customer support experience
- Proficient in CRM systems (Salesforce preferred)
- Exceptional written communication skills
- Ability to multitask across 3+ chat sessions
- Strong troubleshooting for web applications
- Available for flexible night shifts (11 PM - 7 AM)
- Spanish bilingualism strongly preferred
- Associate degree or equivalent experience