Job Description
Join our elite customer support team as a Night Shift Chat Support Specialist in sunny Los Angeles! We're seeking tech-savvy communicators to deliver exceptional virtual assistance during peak hours. Enjoy competitive pay, flexible scheduling, and comprehensive training in a dynamic startup environment. Work from our modern downtown LA office with free parking, snacks, and career growth opportunities. Immediate start available for qualified candidates ready to make an impact!
Responsibilities
- Deliver real-time chat support across multiple platforms (web, mobile, social)
- Resolve technical issues and answer product inquiries within SLA targets
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Proactively identify process improvement opportunities
- Participate in continuous training on new products and tools
- Monitor chat queues during overnight hours (10 PM - 6 AM)
Qualifications
- Minimum 1 year experience in customer support or chat-based roles
- Exceptional written communication skills with professional tone
- Proficiency in Zendesk, Intercom, or similar support software
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; college degree preferred
- Reliable transportation for night shift commute
- Availability to work 40 hours/week (10 PM - 6 AM schedule)
- Basic troubleshooting knowledge for common tech issues