Job Description
Join our dynamic support team as a Night Shift Chat Support Specialist in Philadelphia! We're seeking tech-savvy communicators to provide exceptional customer service via live chat during evening hours. Enjoy competitive pay, comprehensive training, and immediate start opportunities in a fast-paced environment. Work remotely from home while supporting our diverse client base with real-time solutions.
Responsibilities
- Deliver prompt, professional customer support via live chat during night shifts (10 PM - 6 AM)
- Resolve technical inquiries, billing issues, and product troubleshooting
- Maintain detailed documentation of customer interactions and solutions
- Collaborate with day-team specialists for seamless issue escalation
- Meet/exceed performance metrics for response time and resolution rates
- Contribute to process improvements using customer feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience via chat/email
- Strong typing skills (60+ WPM) with excellent written communication
- Proficiency with CRM tools (e.g., Zendesk, Salesforce)
- Ability to multitask in high-pressure scenarios
- Reliable internet connection and quiet home workspace
- Availability for full-time night shift schedule