Job Description
Join our exclusive hiring event for Night Shift Chat Support Specialists in San Jose! ConnectCare Solutions is seeking empathetic tech-savvy professionals to deliver exceptional customer service through our digital platforms. This is your opportunity to launch your career in a dynamic, growth-oriented environment with competitive pay and comprehensive benefits. On-the-spot interviews available!
Responsibilities
- Provide real-time chat support to resolve technical inquiries and customer issues
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with technical teams to escalate complex issues
- Adhere to company SLAs and quality standards for all interactions
- Continuously update knowledge base with new product information
- Monitor chat queues and maintain response time targets
Qualifications
- Minimum 1 year customer service experience
- Excellent typing speed (60+ WPM) with high accuracy
- Proficient in CRM platforms (Zendesk preferred)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and de-escalation skills
- Available for flexible night shift schedule (11 PM - 7 AM)
- High school diploma or equivalent required