Job Description
Are you an excellent communicator looking for a rewarding career with immediate start opportunities? Apex Support Solutions is currently seeking a dedicated Chat Support Specialist to join our dynamic team in Jacksonville, FL. This is a weekend shift role perfect for individuals seeking flexible working hours while delivering top-tier customer service.
As a Chat Support Specialist, you will be the first point of contact for our clients, resolving inquiries with empathy and speed. We pride ourselves on our culture of support and growth, offering a comprehensive benefits package and the chance to work with cutting-edge support tools.
Responsibilities
- Respond to customer inquiries in real-time via live chat software with a focus on speed and accuracy.
- Resolve customer issues and complaints professionally, aiming for a 100% satisfaction rate.
- Log all interactions and case details accurately into the CRM system.
- Educate customers on product features and services to prevent future issues.
- Escalate complex technical problems to the senior support team when necessary.
- Maintain a positive and professional demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service or chat support is highly preferred.
- Must be available to work weekends (Saturday and Sunday).
- Excellent typing speed (minimum 40 WPM) and grammar skills.
- Strong problem-solving skills and ability to think on your feet.
- Reliable internet connection and a quiet workspace.