Job Description
Join ConnectCare Solutions as a Night Shift Chat Support Specialist and become the digital face of our innovative healthcare platform! We're seeking empathetic tech-savvy professionals to deliver exceptional customer support through real-time chat channels. This is your opportunity to make a tangible impact while enjoying competitive compensation, flexible scheduling, and career growth opportunities in a dynamic environment.
As a key member of our 24/7 support team, you'll troubleshoot technical issues, resolve patient inquiries, and ensure seamless experiences for our users across Philadelphia and Florida. Our commitment to employee development means you'll receive comprehensive training and ongoing mentorship to excel in this role.
Responsibilities
- Provide real-time chat support to resolve technical inquiries and patient concerns within SLAs
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Proactively identify trends in customer feedback to improve service quality
- Maintain deep product knowledge across our healthcare platform features
- Contribute to knowledge base articles and training materials
Qualifications
- Minimum 1 year experience in customer support or chat-based helpdesk roles
- Exceptional written communication skills with professional tone
- Proficiency with CRM software (Salesforce/Zendesk) and chat platforms
- Ability to multitask in fast-paced digital environments
- Strong problem-solving skills with attention to detail
- Reliable high-speed internet connection for remote work
- Flexibility to work nights (10 PM - 6 AM EST) with weekends as needed