Job Description
Are you a night owl who thrives in a fast-paced, dynamic environment? Apex Digital Solutions is seeking a dedicated Night Shift Chat Support Specialist to join our thriving team in Austin, Texas.
In this pivotal role, you will be the voice of our brand, providing seamless technical support and resolving complex inquiries through real-time chat. If you have a passion for problem-solving and want to make a significant impact on customer satisfaction while enjoying a flexible schedule, we want to hear from you.
Why Join Apex Digital?
- Competitive pay package starting at $18.00/hr.
- Comprehensive benefits and health coverage.
- Clear pathways for career advancement within the tech support sector.
- A supportive team culture that values work-life balance.
Don't miss this opportunity to advance your career in a cutting-edge industry. Apply now to become part of our mission to deliver excellence.
Responsibilities
- Monitor and respond to incoming customer inquiries via live chat within established Service Level Agreement (SLA) guidelines.
- Troubleshoot technical issues and provide step-by-step solutions for software, hardware, and account management.
- Document all customer interactions, resolutions, and feedback accurately in the CRM system.
- Maintain a positive, professional, and empathetic tone during all communications to ensure high customer satisfaction.
- Collaborate with the technical team to escalate complex issues and suggest product improvements.
- Adhere to company policies, quality assurance standards, and security protocols during every shift.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field is a plus.
- Must be available to work the night shift (e.g., 10:00 PM to 6:00 AM or similar schedule).
- Proven experience in customer service or technical support is highly preferred.
- Strong typing skills (min 40 WPM) and proficiency with computer systems and chat software.
- Excellent written communication skills with a focus on clarity, tone, and grammar.
- Ability to work independently with minimal supervision and adapt to changing priorities.