Job Description
Join TechConnect Solutions for an exclusive night shift chat support opportunity in Fort Worth! We're hosting a hiring event for passionate individuals ready to deliver exceptional customer experiences through digital channels. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Perfect for night owls seeking career growth in the heart of Texas!
Responsibilities
- Deliver real-time customer support via live chat with 95% satisfaction rate
- Resolve technical issues and billing inquiries using CRM systems
- Maintain accurate documentation of all customer interactions
- Collaborate with cross-functional teams to escalate complex cases
- Adhere to SLA targets for response and resolution times
- Proactively identify process improvement opportunities
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or chat support experience
- Exceptional written communication skills (40+ WPM typing speed)
- Proficiency with Zendesk, Salesforce, or similar platforms
- Ability to multitask in fast-paced digital environments
- Flexible schedule availability for night shifts (7 PM - 7 AM)
- Strong problem-solving and conflict resolution abilities