Job Description
Join our dynamic team as a Night Shift Chat Support Specialist in Fort Worth! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat platforms. This full-time night shift role offers competitive pay, comprehensive benefits, and growth opportunities in a fast-paced tech environment.
As a key member of our customer success team, you'll troubleshoot technical issues, resolve inquiries, and ensure client satisfaction during peak hours. Our hiring event provides immediate onboarding for qualified candidates ready to make an impact!
Responsibilities
- Deliver prompt, professional customer support via live chat channels
- Troubleshoot technical issues for SaaS products and digital platforms
- Document interactions and maintain detailed case histories
- Collaborate with escalation teams for complex resolution needs
- Meet performance metrics (CSAT, FCR, response time)
- Participate in ongoing training for product updates
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer support experience
- Proficiency in chat platforms (Intercom, Zendesk, LiveChat)
- Exceptional written communication skills
- Ability to multitask in high-pressure environments
- Basic technical troubleshooting knowledge
- Flexibility to work night shifts (10 PM - 6 AM CST)
- High school diploma or equivalent
- US work authorization required