Job Description
Join our elite customer support team as a Night Shift Chat Support Specialist! We're hosting an exclusive hiring event for dynamic individuals passionate about delivering exceptional digital customer experiences. This role offers remote flexibility with on-site collaboration opportunities, competitive benefits, and career growth pathways in a rapidly expanding tech environment.
Why GlobalConnect? We invest in our people with industry-leading training, performance bonuses, and comprehensive health benefits. Our Dallas-based team serves Fortune 500 clients, making this your entry point to premium tech support careers.
Responsibilities
- Deliver real-time text-based support across multiple digital channels (chat, email, social)
- Resolve customer inquiries with empathy and technical precision within SLA targets
- Document interactions and escalate complex issues to Tier 2 support
- Collaborate with cross-functional teams using Zendesk and Salesforce platforms
- Maintain 95% customer satisfaction score through proactive communication
- Participate in bi-weekly knowledge-sharing sessions and training modules
Qualifications
- Minimum 1 year customer service experience (chat support preferred)
- Exceptional written communication skills (40+ WPM typing required)
- Proficiency with CRM tools (Zendesk/Salesforce certification a plus)
- Ability to multitask across 3-4 concurrent chat conversations
- Reliable home office setup with high-speed internet
- Availability to work 8-hour shifts between 10PM-6AM CT
- High school diploma or equivalent (college degree preferred)