Job Description
Join our award-winning support team as a Night Shift Chat Support Specialist in Indianapolis! We're seeking tech-savvy communicators to deliver exceptional customer service through our live chat platform. This is your opportunity to launch a rewarding career with competitive pay, flexible scheduling, and immediate start for qualified candidates. Enjoy a collaborative remote-friendly environment with comprehensive training and growth opportunities.
Responsibilities
- Deliver real-time customer support via live chat across multiple platforms
- Resolve technical issues, billing inquiries, and product troubleshooting
- Maintain detailed documentation of customer interactions in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics for response time and resolution rate
- Stay updated on product knowledge and service protocols
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in tech/chat support
- Excellent written communication skills with strong grammar
- Ability to type 45+ WPM with high accuracy
- Proficiency in CRM software (Zendesk, Salesforce, or similar)
- Strong problem-solving and multitasking abilities
- Flexible availability for night shifts (11 PM - 7 AM EST)
- Reliable high-speed internet connection