Job Description
Join TechCare Solutions Inc. as a Night Shift Chat Support Specialist and become the digital hero for customers across Indianapolis! We're seeking empathetic communicators to deliver exceptional support through live chat during evening hours. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in a dynamic tech environment. Immediate start available for qualified candidates ready to make an impact!
Responsibilities
- Provide real-time customer support via live chat for technical inquiries and troubleshooting
- Maintain detailed documentation of customer interactions and resolution steps
- Collaborate with cross-functional teams to resolve complex technical issues
- Adhere to service level agreements (SLAs) for response time and resolution efficiency
- Continuously update knowledge base with product updates and solutions
- Identify trends in customer issues to contribute to process improvements
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year customer service or chat support experience
- Exceptional written communication skills with 45+ WPM typing speed
- Proficiency in CRM software and live chat platforms (Zendesk/Intercom)
- Ability to troubleshoot technical issues (software/hardware)
- Strong problem-solving skills with patience under pressure
- Reliable high-speed internet connection for remote work