Job Description
Join ConnectCare Solutions' award-winning remote team as an urgent-hire Call Center Agent! We're seeking dedicated professionals in El Paso, TX to deliver exceptional customer service from home. Enjoy competitive pay, flexible scheduling, and comprehensive training while supporting healthcare clients nationwide. Immediate openings available!
Why Join Us?
- Full remote work opportunity with zero commute
- Health, dental, and vision benefits starting day one
- 401(k) matching program
- Performance-based bonuses and incentives
- Career advancement pathways
Responsibilities
- Handle high-volume inbound/outbound calls for healthcare clients
- Resolve patient inquiries with empathy and accuracy
- Document interactions in CRM systems with 99% precision
- Meet/exceed KPIs: 25+ calls/day, 90% CSAT score
- Collaborate with supervisors using real-time chat tools
- Participate in weekly performance reviews
Qualifications
- 6+ months call center or customer service experience
- Spanish/English bilingual proficiency required
- Quiet home office with high-speed internet
- Type 45+ WPM with 95% accuracy
- Ability to work flexible shifts (weekends/holidays)
- Basic knowledge of HIPAA compliance
- Must pass background/drug screening