Job Description
Join our dynamic team as a Night Shift Chat Support Specialist in Indianapolis! We're hosting an exclusive hiring event for tech-savvy individuals passionate about delivering exceptional customer experiences. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities in a fast-paced environment. Perfect for night owls who excel in written communication and problem-solving!
Why Join Us?
- Competitive hourly rate with performance bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Free parking and transit allowance
- Opportunities for advancement to senior roles
Responsibilities
- Provide real-time chat support to resolve technical inquiries and customer issues
- Document interactions and maintain detailed case notes in CRM systems
- Collaborate with Tier 2 support for complex technical escalations
- Monitor chat queues during peak hours with SLA adherence
- Contribute to knowledge base articles and process improvements
- Participate in monthly training sessions for product updates
- Handle sensitive customer information with strict confidentiality
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer support experience (chat/phone/email)
- Exceptional written communication skills with professional tone
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Strong troubleshooting abilities for basic technical issues
- Ability to multitask in fast-paced digital environments
- Reliable internet connection for remote work capability
- Flexible availability to cover night shifts (10 PM - 6 AM)