Job Description
We are seeking a highly motivated and empathetic Night Shift Chat Support Specialist to join our premium customer service team in Indianapolis, Indiana. If you are looking for an opportunity with immediate start and a chance to work in a dynamic environment, this is the role for you.
As a key member of our support team, you will be the voice of our brand, interacting with customers through our high-speed chat platform. Your primary focus will be to resolve inquiries, troubleshoot technical issues, and ensure every customer leaves satisfied with our service.
Why Apply?
- Immediate Start: Onboarding begins as soon as you are ready.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Flexible Schedule: Focus on your night shift routine with fewer distractions.
Responsibilities
- Monitor and respond to incoming customer inquiries via live chat in real-time.
- Troubleshoot technical issues and provide clear, step-by-step solutions via text.
- Maintain accurate records of all interactions in the CRM database.
- Adhere to quality assurance standards and maintain high CSAT scores.
- Collaborate with the day shift team to escalate complex issues effectively.
- Stay updated on product knowledge and policy changes to provide accurate information.
Qualifications
- High school diploma or equivalent (GED) required.
- Previous experience in customer support, call center, or chat support roles.
- Ability to type accurately at a minimum of 35-40 words per minute.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Strong written communication skills and a professional tone.
- Reliable internet connection and a quiet workspace.